Quality & Standards
As the only independent member of the Retail Motor Industry Society of Motor Auctions in South Wales, we are committed to the standards of quality it sets for the industry.
As such, we are committed to the SMA’s Customer Charter. It promises to:
- Promote best practice in the industry
- Be fair to both seller and purchaser
- Protect the purchaser against defect in title
- Commit its members to the SMA Code of Practice. You may read it here
- Ensure all staff are familiar with customers’ rights under the code
- Have an easily identifiable procedure for the handling of complaints
- Provide access to an independent arbitration facility
The code provides protection for buyer and seller alike and is designed to bring peace of mind to anyone involved in the auction process and confidence in dealing with Newport Auctions.
In addition, Newport Auctions abides by the standards set out in BSI 9002, which provided quality assurance in all areas of our business.